Q: How long do I have to cancel my order?
A: You can cancel your order within 24 hours of placing it.
Q: What if I need to cancel after 24 hours?
A: Unfortunately, orders cannot be cancelled or changed after the 24-hour window.
Q: What should I do if my item arrives damaged or broken?
A: Please email us at foskonline@gmail.com with your order number and photos of the damage. You can also send photos via WhatsApp to +91 8089771080.
Q: How long does it take to process a refund?
A: Once we receive the returned item, we process refunds within 2-3 business days. Store credit refunds are immediate, while bank refunds may take 5-6 business days.
Q: Are there any items that cannot be returned?
A: Yes, items marked as “Final Sale” cannot be returned.
Q: Do I have to pay for return shipping?
A: Shipping fees may apply to returns due to personal preference and not a product defect.
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Q: What if I receive the wrong item?
A: You can return it within 7 days for a full refund or replacement. Just email us at foskonline@gmail.com with your order number and photos of the incorrect item.
Q: Do handmade items qualify for returns?
A: Handmade items may have slight variations in colour, size, and finish. These are not considered defects, but you can still return them within 7 days if there is a significant issue.
